Contacting ESP Stairs/Elite Wood Products

There are several ways
to get in contact with ESP Stairs/ Elite Wood Products:

Phone   SHOP/(406) 932-4954   TOLL FREE/ (800) 768-5606

E-MAIL: info@espstairs.net

 

Surface Mail 415 Harris Street, Big Timber, Montana 59011

Big Timber, Montana

Personal Customer Service is a priority with us as we take care of your needs and questions throughout this process.  

  • Step 1- Contact Us

When you contact us about your stairway, we will set up an appointment to meet with you and/or your contractor to visit your building site. 

We ship a complete line of handrail fittings for each rail series, plain treads, return treads, risers, skirt boards, landing treads, shoe rail and fillet, decorative brackets, finials, rosettes, flexible base cap and cove mould, plugs, and assorted metal fasteners. Most items are available for same day shipment to your jobsite anywhere in the world.

We ship our furniture out also, or we can refer you to a distributor. 

 

  • Step 2- On Site Meeting
We measure your framed-in steps or the space allotted to your staircase to determine what materials you will need.

 

  • Step 3- Rough Estimate
 We can do a rough estimate from blueprints, but we never do a firm bid based on blueprints alone.  

 

  • Step 4- Stair Style Choices
We will then discuss with you what style handrail, newel posts and balusters you have in mind.  We will also find out what style stairway you would prefer. See the catalogue or look at the showcase of stairs to get ideas on your stair choices.

 

  • Step 5 -Initial Bid
With this information, we can do an initial bid.  We will fax, mail or call
you with this information.  

 

  • Step 6- Presentation of  Bid
When you have make a firm decision on what style stair components you want, we will rework the bid and again, present it for your approval. 

 

  • Step 7- Ordering Components
Only when you have approved the bid and signed it, will we order the stair components.

 

  • Step 8- Installation
If you have decided to have us do the installation we will then put you on our schedule.

 

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Contact us for more information about our Furniture, Stairs, and Stair Parts at (800) 768-5606 or e-mail ESP Stairs & Elite Wood Products today. (pssst... please mention our Web site)  

&
Elite Wood Products

415 Harris Street
Big Timber, Montana 59011
(800) 768-5606
fax (406) 932-4952

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